Complimentary 30 Minute Personal Training Session
Walk-Ins Only / New Clients Only
Contact Denise Johnson to schedule your Personal Training Session at (909) 625-6792, ext. 236.
Train with the Industry’s BEST!
Trainers at the Claremont Club construct results-based programs to motivate, challenge and transform their client’s lives. Trainers are committed to delivering the highest quality of service available. All Personal Trainers at The Claremont Club have a Nationally Accredited Certification and 90% have their Undergraduate and/or Masters Degrees in movement science. This provides clients with the knowledge that each personal trainer is a qualified professional and will provide them with a safe, effective workout regime. Call (909) 625-6791, ext. 236, for more information.
Achieve and Succeed
Experience the benefits that a personal trainer at The Claremont Club has to offer. Whether your interest is to lose body fat, tone, sculpt, increase endurance, boost energy, improve sports skills or simply feel great, our private trainers are focused on achieving maximum results in the least amount of time.
Personal Training Terms and Conditions
- Personal training sessions that are not cancelled or rescheduled 24 hours in advance will result in forfeiture of the session and the cost of that session will be forfeited.
- Clients arriving late will receive the remaining scheduled session time, unless other arrangements have been previously made with a Trainer.
- The expiration policy is as follows: The entire package must be utilized no later than double the amount of time of sessions purchased (i.e. 6-30 minutes sessions expire 12 weeks from purchase date).
- No personal training refunds will be issued for any reason, including but not limited to relocation, illness and unused sessions.
- Small Group Training (SGT) and Semi-Private Packages may only be used for the training time and day chosen at the time of purchase. SGT packages expire 10 weeks from first use. No refunds or cancellations will be accepted. If a client misses a session for any reason, the cost of that session will be forfeited.
- All sessions must be paid for before services are rendered. Should a client fail to check in at the front desk prior to appointment and a personal training package is not on file, the full session will be charged to membership account and no refunds or credits will be rendered.
What is EFT Training & Frequently Asked Questions:
I signed a 3, 6, or 12 month EFT training contract – what does this mean?
The contract term simply means that you cannot cancel within that contract period. It does NOT mean that your contract will automatically terminate after the term has been fulfilled. The contract will roll over into a month-to-month plan, still billing you each month on the same date and at the same rate until you provide a 30 day notice of cancellation to Sheila Penn, Member Coach (909) 625-6791 ext 235 or firstname.lastname@example.org. There is ONE final payment within this 30 day period.
How does my EFT get charged monthly?
Monthly EFT charges are paid through your credit card on file.
What happens if I cancel my contract after I’ve fulfilled my initial term and then I choose to come back to training at a later date?
Any client may re-enroll in the EFT program; however there is a $39 processing fee to start the EFT service again.
I’ve missed a couple weeks of my training due to work obligations and/or a vacation. Do I lose those sessions I’ve missed?
Each month’s sessions have a 2 month (60 day) expiration date on them. You will still be charged your regular billing each month for new sessions; however you have the 2 month period to make up any missed sessions for a given month.
I have a medical issue and will not be able to train for a period of time. Should I cancel?
We offer a Medical Freeze that allows you to freeze your EFT billing for up to 6 months accompanied by a doctor’s note which needs to be submitted to Denise Johnson email@example.com.
I am going on vacation for 2 months. What should I do?
The Club has a vacation freeze policy that allows clients to freeze their EFT billing for training for 2 months or more. Please see the weight room receptionist or Sheila Penn to fill out a Freeze Form. Once you return, simply contact Denise Johnson, Wellness Director (909) 625-6791 ext 236 or firstname.lastname@example.org to reinstate your EFT billing. The vacation freeze policy may only be utilized once per calendar year.
I need to cancel my session today, but it is less than 24 hour notice. Will I lose my session?
The client may cancel a scheduled session 24 hours before the appointment without a charge. When cancellations are made with less than a 24 hour notice, you will be billed for that session.
I have fulfilled my 3, 6, or 12 month contract and I want to keep going. What do I need to do?
If your contract has been set to discontinue automatically after the contract has been fulfilled, then you will need to contact Sheila Penn at (909) 625-6791 ext 235 or email@example.com to renew your contract. Otherwise, it will keep billing you each month at the same rate until you provide a 30 day notice of cancellation.
I received a phone call and email from Sheila Penn that I have an opportunity to renew before I roll over to a month-to-month term. What does this mean and why should I renew if I’m going month to month now?
You may keep the contract on a month-to-month billing plan if you wish. The incentive to renew is that it solidifies your training session day and time (as you will receive first priority). Also the Trainer can put together a better fitness plan for you if they know how long you are “committed.”
I started with a once per week EFT contract and now want to train two times per week. Can I change my contract if I have not fulfilled my current contract term?
Absolutely. You can upgrade at any time at no charge. The new contract will start on your next billing cycle. This begins a NEW contract commitment. Clients may not downgrade a contract within the contract term.
There are 5 weeks in this calendar month and I have redeemed all of my sessions for this month. I have a scheduled session coming up. How do I pay for the extra session until my next set of sessions are billed?
Depending on your billing date, you may be short a session. You will need to purchase a “floater session” because your next set of sessions has not been billed yet. You may purchase a single session at your EFT rate.